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Frequently Asked Questions

BabelBay

What is BabelBay?

BabelBay is a premium language learning service. Our service contains interactive courses on some of the world's most popular languages. They are perfect for beginners, travelers or anyone who wants to improve their foreign language vocabulary.


What do I do with BabelBay?

BabelBay is the ideal tool to help you learn the basics of some of the world’s most popular languages. Whether you want to learn conversational phrases for your next holiday or business trip, or just brush up on a language you are familiar with, BabelBay is the perfect place to begin. As a traveler, you will be able to confidently meet and greet people, learn about their culture, ask for directions, converse at the airport and even order for some food.


Am I eligible to use BabelBay?

You must be 18 or older or have permission from your parents, legal guardians or anyone authorised to pay your bill.


Where can I use BabelBay?

Our concise language courses are perfect to learn on the go, wherever you are, whenever you want. BabelBay is the perfect platform for your self-directed learning goals.


Can I use it on my phone?

BabelBay is compatible with all mobile devices (smartphones, tablets and feature phones). The best user experience is through smartphones and requires 2G and up.


How many language courses are offered?

BabelBay offers 6 of the world’s most popular languages – Arabic, French, Spanish, Italian, Russian and German. These courses contain everyday terms and phrases that are necessary to communicate effectively.


Which languages does BabelBay support?

BabelBay is currently available 7 languages, but we are working on adding new languages to reach all corners of the world.


How did I get subscribed to BabelBay?

You came across one of our promotional pages and followed the subscription process by clicking on the subscribe button. Afterwards, we confirmed your enrollment by sending you an SMS message.


Is there a charge for using BabelBay?

You are charged the rate that is mentioned on the promotional page that you visited when you subscribed to the service. You can also find it in the welcome message you received upon subscribing and in the monthly SMS reminder you receive from us.


How can I manage my subscription?

Our Customer Service Team and we will be happy to help you. Details on how to get in touch with us are in next FAQ: 'How can I get in touch with Customer Service?'.


How can I get in touch with Customer Service?

• Send us an email to support@babelbay.com
• Fill out the Contact Us form


Why does your service show up under a different name on my phone bill?

These are due to naming conventions or limitations on operators billing and invoicing platforms.


Why do you keep sending me text message reminders?

This is a mandatory requirement from the mobile regulator. We only send SMS reminders to active subscribers.


How often do you add new content to the courses?

We are constantly enriching our language courses, adding new phrases and terms to keep up with current language trends across the world.


Subscription

How do I subscribe to BabelBay?

Best is to visit one of our promotional pages!


How am I charged for the service?

Subscription charges will be deducted directly from your prepaid mobile balance, or will reflect in your monthly post-paid bill. The service charge is weekly, and you will receive an SMS notification once the transaction is processed.


How can I check and manage my subscriptions?

You can check these with our Customer Service Team:

support@babelbay.com
Contact Us form


Customer Care

How can I contact Customer Service?

Our Customer Service Department will help with any problems you may have, and is available for you here:

support@babelbay.com
Contact Us form